Delivery Information
Free UK Delivery as Standard
We offer free mainland UK delivery across a wide range of our products as standard meaning no hidden fees. Once you have selected your products and proceeded to checkout you will now have the choice of our weekday Standard or Before Midday delivery options.
You can nominate a day for delivery up to the next 6 days from the time of ordering.
We are sometimes able to produce and dispatch orders faster than expected. If you do not wish to receive an order sooner than quoted, select “Do not deliver before selected date” at checkout. Weekend deliveries will never be sent early.
| MON - FRI | SAT | |
|---|---|---|
| Standard 7am - 7pm | FREE | N/A |
| Before Midday 8am - 12pm | £15 | £30 |
| Before 10:30am 8am - 10:30am | £20 | £35 |
| Southend Collection 8am - 12pm | FREE | FREE |
| Southend Collection 12pm - 6pm | FREE | FREE |
We offer free mainland UK delivery as standard, but some more remote locations within the UK incur extra costs. For these locations, we apply the following delivery charges:
| Northern Ireland | BT postcodes + £6.95 |
| Outer Hebrides | HS postcodes + £6.95 |
| Shetland Islands | ZE postcodes + £6.95 |
| Isle of Man | IM postcodes + £6.95 |
| Guernsey | GY postcodes + £11.55 |
| Jersey | GE postcodes + £12.50 |
Location Restrictions
We offer next-day delivery as standard on many products, although there are specific UK postcode areas that can take an additional 2 to 3 days.
These postcodes are:
| Scotland | AB31 - AB56, FK16 - FK21, IV1 - IV99, KA27 - KA28, KW1 - KW17, PA20 - PA80, PH15 - PH50 |
| Shetland | ZE1 - ZE3 |
| Isle of Man | IM1 - IM99 |
| Outer Hebrides | HS1 - HS9 |
| Isle of Scilly | TR21 - TR25 |
| Guernsey | GY1 - GY10 |
| Northern Ireland | BT1 - BT94 |
| Jersey | JE1 - JE5 |
Pallet Delivery
Large orders often require us to deliver on pallets. Here are some frequently asked questions about pallet delivery.
Orders that are too large to be handled by conventional couriers have to be delivered on pallets.
This is typically when the order represents 13 boxes or more. The exact quantity of products that require 13 or more boxes varies depending on the dimensions, weight and nature of your order.
Taking these factors into account, our website will automatically determine the appropriate delivery method for your order.
Yes. Regardless of delivery method, we always offer free UK mainland delivery for orders to a single postal address.
No. We use next day delivery as standard, whether that is via pallet or courier. Barring circumsances beyond our control, you will receive your order on the date you selected.
Our pallet partners deliver between 10am and 4pm, and typically offer a 2 hour ETA timeslot.
Please note that the postcodes requiring a two-day delivery time are the same for both pallet deliveries and conventional courier services.
If you have already placed an order with us and have your delivery references from the courier, you can track your order.
Delivery drivers can only drop off the pallet curb side and cannot carry the pallet into the building. If you have any concerns about this before ordering, please contact our customer services team.
As always, delivery to one UK mainland address will be free.
However, there will be an additional charge of £85 per pallet or £45 per half-pallet for each additional UK mainland address.
Where an order requires a mix of delivery methods, the most expensive delivery is free..
For example, imagine your order requires the following split:
- Under 13 boxes delivered to Address A (split delivery cost £15)
- Half-pallet delivered to Address B (split delivery cost £45)
- Full-pallet delivered to Address C (split delivery cost £85)
In this case, we would count the most expensive delivery as the free delivery included with your order, which would be the £85 full-pallet to Address C. That means you would only pay an additional £60 - £15 for delivery to Address A plus £45 for delivery to Address B.
An exception would be if the most expensive split delivery address is outside mainland UK. In this case, we would charge the appropriate amount for the overseas delivery and provide the most expensive mainland UK delivery free of charge.
We’re aware that sometimes it’s necessary to split a delivery to the same postal address. For example, specific quantities of your print might be intended for different departments or individuals.
Rest assured, where the delivery address and date within a split delivery are the same, we consolidate the costs and don’t charge for an additional delivery.
Split Deliveries
Our split delivery pricing system is designed to offer flexibility and value when you need specific products or quantities from your order to be shipped to different addresses. Here’s how it works:
- First address: As always, delivery to the first UK mainland address is free.
- Up to 9 additional addresses: For each additional address (up to 9 addresses), there is an extra charge of £15 per address.
- 10 or more additional addresses: Starting from the tenth address, and for every additional address thereafter, the charge is reduced to £10 per address.
Where more than one consignment is set for delivery to the same address on the same day (for example, to different individuals in the same building), the costs will be consolidated and consignments will be charged as a single delivery.
Discreet Packaging
We often attach a sample of your print to the outside of the box to help you identify the contents. If you would rather not have a sample on display, let us know and we’ll keep things discreet. Simply check the box marked “Discreet packaging” at checkout.
Our Couriers
DPD fulfils the majority of our deliveries, offering a range of options and benefits:
- 1-hour delivery slots
- Real-time tracking
- Add driver instructions
- Leave the package at a secure place
- Change the delivery date
- Deliver to a neighbour
- Deliver to another address (This may delay the arrival time)
- Deliver to a pickup point
DPD couriers deliver between the hours of 8am and 8pm. If you supply a mobile number, you’ll get a helpful text message to alert you before the courier arrives.
For larger orders (approximately 13 boxes or more), your delivery will be sent on a pallet. These pallet deliveries are handled by Magnum and are dropped off at the kerbside. Please note, drivers are unable to move the pallet into your building.
Magnum delivers pallet orders between 10am and 4pm, and you will receive a 2-hour estimated time slot for your delivery.
If you have any questions or concerns about delivery, please contact our Customer Service team before placing your order.
Track Your Order
Our couriers provide an estimated time of arrival on all mainland UK orders as standard.
For the majority of our deliveries we use DPD, who will message you with a 1-hour delivery slot. You can choose to have this message sent by email, or direct to your mobile via text message by adding in your number when providing your delivery address.
We also use Magnum for larger orders that require delivery on pallets (usually 13 boxes or more) and Royal Mail for some smaller orders. Unfortunately, we cannot offer time slots for orders fulfilled by Royal Mail.
Click and Collect From Southend, Essex
With Click & Collect at Solopress, you can place your order online and then pick up your products at your own leisure from our Southend premises.
Simply place your order online as usual and select a time that’s convenient for you. When you arrive we’ll have your job packed and ready to go.
- Select your products, add them to your basket and proceed to checkout
- Select the next available date and time which is convenient to you
- We’ll send you a text or email when your order is ready for collection
For more information including how to find us, please visit Order Collection
International Deliveries
We can ship orders anywhere in the world. However, this is a special service and not currently available online.
Deliveries outside of the UK will have a longer lead time and may incur additional taxes and fees, therefore if you require shipping to an address outside of the UK, please speak with your account manager or one of our Live Chat representatives.
EORI Numbers
When sending goods to certain locations, Solopress may need an Economic Operators Registration and Identification (EORI) number. This requirement ensures that your shipments comply with customs regulations for cross-border deliveries, aiding them to clear customs swiftly and meet your scheduled delivery date. You will need to supply an EORI number if your delivery is to:
- Any country outside Great Britain (England, Scotland, and Wales) or the Isle of Man
- Northern Ireland
- The Channel Islands
For more information, please refer to the UK Government’s guidance on how to get your EORI number. https://www.gov.uk/eori
* Delivery times are subject to change across UK holidays such as Christmas and Bank Holidays.
* Delivery times cannot be guaranteed, extenuating circumstances such as adverse weather, road traffic accidents and technical difficulties can cause delays. We recommend if your order is time sensitive to place the order with a time buffer in place to account for any potential delays.
* All delivery times are subject to Solopress receiving print ready artwork from you. It is Solopress’ best practice to review the artwork before printing and if our printers believe there is an issue with the artwork they will attempt to contact you which can occasionally cause delays. See our supplying artwork guidelines for information on how to prevent any issues.
* Due to the nature of some printed items, such as those with a Spot UV finish, a longer lead time will be advised. Please see the specific product page for more details - or call us on 01702 460047 if you need any further information or help with your printing.
* We use several different couriers so the services may vary between them. This includes delivery windows, tracking link availability, options to amend delivery details etc.
Need Help?
Contact the Customer Services Team
- Start a Live Chat
- Launch
- Email us on
- customerservices@solopress.com
- Give us a call on
- 01702 460047