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Here you'll find quick answers to the most common questions about our services, payment and billing, file requirements, shipping options, and more. Whether you're placing your first order or are a returning customer, this guide will help you get the most out of our services.
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VAT
Once your order has been dispatched, you will be emailed a VAT invoice. If you need an invoice for an older order, please call us on 01702 460047 and we will arrange for a copy of your invoice to be sent through to you.
Some types of printing are subject to VAT dependent on the content of the artwork being printed on them. For example, a flyer is normally zero-rated, however if the artwork being printed onto it contains a form, or could be deemed to be a voucher (e.g. bring this flyer with you and receive 10% off your meal) then the item becomes standard rated, and VAT will have to be charged on it.
All business stationery, posters, roller banners and exhibition stands are subject to VAT.
This is only a small snippet of the VAT rules for printed products for more information please see our VAT Support Guide.
The current VAT rate for standard rated printed products is 20%.